Grievance Redressal
If something went wrong with a booking, an order, a payment or a donation, we want to put it right.
Last updated: 2 October 2026
How to raise a complaint
Write to info@madhatv.in, call +91 44 2499 1344, or write to the address below. Please include:
- your name and phone number;
- your order number, payment ID or donation reference, if you have one;
- what happened, and what you would like us to do.
Grievance Officer
Grievance Officer, Madha TV
Santhome Communication Centre, 150, Luz Church Road, Mylapore, Chennai 600 004, Tamil Nadu
Email: info@madhatv.in · Phone: +91 44 2499 1344
What happens next
- We acknowledge every complaint within 48 hours and give you a reference number for it.
- We resolve it within one month of receiving it, and tell you what we have done.
- For payments and refunds, our Refund and Cancellation Policy explains the timelines.
If you are not satisfied
You can contact the National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in.
We are here to help
This page follows the Consumer Protection (E-Commerce) Rules, 2020.