Grievance Redressal

If something went wrong with a booking, an order, a payment or a donation, we want to put it right.

Last updated: 2 October 2026

How to raise a complaint

Write to info@madhatv.in, call +91 44 2499 1344, or write to the address below. Please include:

  • your name and phone number;
  • your order number, payment ID or donation reference, if you have one;
  • what happened, and what you would like us to do.

Grievance Officer

Grievance Officer, Madha TV

Santhome Communication Centre, 150, Luz Church Road, Mylapore, Chennai 600 004, Tamil Nadu

Email: info@madhatv.in · Phone: +91 44 2499 1344

What happens next

  • We acknowledge every complaint within 48 hours and give you a reference number for it.
  • We resolve it within one month of receiving it, and tell you what we have done.
  • For payments and refunds, our Refund and Cancellation Policy explains the timelines.

If you are not satisfied

You can contact the National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in.

We are here to help

This page follows the Consumer Protection (E-Commerce) Rules, 2020.