Refund and Cancellation Policy

• All service amounts are fixed and cannot be changed.
• Once the service details have been entered, they cannot be modified or changed.
• To cancel a booking and ask for a refund, you must tell us at least 5 days before the telecast date.
• No refund after telecasting.
• If we cannot telecast your service on the date you chose, it will be moved to the next available date.

Write to info@madhatv.in or call +91 44 2499 1344 with your order number, payment ID and telecast date. You will find them in your confirmation email and under My Invoices.

A refund is paid back to the card, UPI or bank account you paid from. Once it is made, banks usually take 5 to 7 working days to show it.

• You can cancel a book order for a full refund until it is dispatched. Once dispatched, it cannot be cancelled.
• If a book arrives damaged, or you received a different book from the one you ordered, tell us within 7 days of delivery with your order number and a photo. After checking, we will send a replacement or refund the book's price and its postage.
• Books cannot be returned for any other reason.
• Delivery times and charges are in our Shipping and Delivery Policy.

Donations are voluntary and non-refundable unless otherwise specified.

If you were charged twice for the same donation, contact the office and the extra payment will be refunded.

• If money was taken from your account but you do not see your booking, you do not need to pay again. Our system checks every payment with the bank and confirms your booking on its own, usually within minutes, and you will receive an email. The payment status page shows where your order stands.
• If a payment fails, any amount your bank shows as debited is reversed by the bank automatically: card payments within 5 working days and UPI within 1 working day, as the Reserve Bank of India requires.
• If you were charged twice for the same order, contact us and the extra payment will be refunded.

Payments in India are processed by Razorpay (cards, UPI, net banking and wallets), and international bookings by PayPal. Your card, UPI and bank details go straight to them: Madha TV never sees or stores them.

See also our Terms and Conditions, Privacy Policy and Grievance Redressal.